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Remote support is a secure online service that allows us to assist you in solving computer problems. This means that we can provide maintenance & technical support via an internet connection.

By using this service, we can by show you what steps to take via screen sharing. In addition, we can also take control of the desktop and perform tasks remotely (with your permission of course).

Once the Remote Support software has been downloaded and we have been given the go ahead, we then connect to your computer and can successfully diagnose and repair any issues with your system.

This service is available anywhere in the world with a stable internet connection.

 

How is it used?

Remote Support can be used to resolve a range of issues, including:

What software do we use?

We use a remote support program called TeamViewer Quicksupport.

These are secure remote maintenance solutions. Your connections are established via fully encrypted data channels, using 2048-bit RSA key exchange and 256-bit AES session encoding.

If you require our Remote Support service, we will email you with instructions on how to set up a connection. It’s simple and takes less than 5 minutes, then once we have your consent, we can connect to your machine.

 
 

Is remote IT support safe?

The following security features are included:

Access ends as soon as the program is closed

As soon as you close the application, it is no longer possible to connect to your computer.

User who is sitting in front of the computer has priority

The control of the user sitting directly in front of the computer has always priority over remote control.

All actions are visible to the user

It is not possible to establish a hidden connection. A session information window is always displayed at the bottom right edge of the monitor during a session.

No hidden file transfer in the background

If files are being copied, an additional dialog window always opens at the customer side in the center of the monitor and indicates which files are being transferred.

Is remote IT support safe?

The following security features are included:

No permanent installation

It is merely an executable file. After exiting or deleting this file, it can no longer be started.

Access ends as soon as the program is closed

As soon as you close the application, it is no longer possible to connect to your computer.

All actions are visible to the user

It is not possible to establish a hidden connection. A session information window is always displayed at the bottom right edge of the monitor during a session.

No hidden file transfer in the background

If files are being copied, an additional dialog window always opens at the customer side in the center of the monitor and indicates which files are being transferred.

User who is sitting in front of the computer has priority

The control of the user sitting directly in front of the computer has always priority over remote control.

the benefits of remote support

Safe and secure​

All our Remote Support sessions are private and highly secure - so your data is completely safe. We can only access your system after you have given us permission.​

Faster & More Responsive Service​

Remote Support helps us deal with your issues more quickly.

Feel more at ease

You can relax in the comfort of your own home while we work our magic.

Convenience

You can decide on a time when you would like the technician to connect to the PC. We offer our remote support services at a time which suits you.

Location isn't an issue

As long as you have a stable internet connection.

Remote support saves time

It's much less hassle than arranging for an engineer to visit your house, and less expensive too!

the benefits of remote support

Safe and secure​

All our Remote Support sessions are private and highly secure - so your data is completely safe. We can only access your system after you have given us permission.​

Faster & More Responsive Service​

Remote Support helps us deal with your issues more quickly.

Feel more at ease

You can relax in the comfort of your own home while we work our magic.

Convenience

You can decide on a time when you would like the technician to connect to the PC. We offer our remote support services at a time which suits you.

Location isn't an issue

As long as you have a stable internet connection.

Remote support saves time

It's much less hassle than arranging for an engineer to visit your house, and less expensive too!

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book today!

If you would like to go ahead with this service, you can use the following methods below to contact us. We will then arrange an appointment at a time that suits you.

Alternatively, head over to our Contact Page.